In 2016, the Countess of Chester Hospital Foundation Trust decided to develop an automated coordination centre that would help it improve its management of staff allocation and patient flow. Operational since October 2017, this digital coordination centre works in real time using both an acuity-based rostering tool and a bed management tool. Its implementation required an overhaul of work practices and culture, which was achieved by engaging with staff. It resulted in nursing staff having more time for patient care and nurse managers more time for clinical leadership.
Bett (2019) Using digital tools to improve staff rostering and patient flow. Nursing Times; 115 (7) p 56-57.
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